CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN TERMS
GENERAL:
1. You place an order electronically through the website you are using.
If not, you can fill in the preliminary information form and the distance sales contract presented to you.
you are deemed to have accepted.
2. Buyers, regarding the sale and delivery of the product they have purchased,
Protection Law and Regulation on Distance Contracts
(RG:27.11.2014/29188) and other applicable laws.
3. The shipping charges, which are the product shipping costs, will be paid by the buyers.
4. Each purchased product may be delivered to the buyer's purchaser, provided that it does not exceed the legal period of 30 days.
It is delivered to the person and/or organization at the address indicated. Delivery of the product within this period
If not, Buyers may terminate the contract.
5. The purchased product is complete and in accordance with the qualifications specified in the order and warranty, if any.
must be submitted with documents such as certificate of use, user manual.
6. If it becomes impossible to sell the purchased product, the seller
Notify the buyer of this situation in writing within 3 days from the date of learning.
has to. The total price must be returned to the Buyer within 14 days.
IF THE PURCHASED PRODUCT IS NOT PAYABLE:
7. If the buyer does not pay the price of the purchased product or cancels it in the bank records,
The seller's obligation to deliver the product ends.
SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:
8. After the product is delivered, unauthorized persons
If it is determined that it has been used unfairly by the bank and the price of the product sold, the relevant bank
or financial institution to the Seller, the Buyer
Return the product to the SELLER within 3 days at the SELLER's cost of shipping.
has to.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:
9. In case of force majeure that the Seller cannot foresee and the product is delivered on time
If not, the situation is notified to the Buyer. Buyer cancels the order with a similar product.
request replacement or delay of delivery until the obstacle is removed
can. If the buyer cancels the order; If the payment is made in cash, from the date of cancellation
This fee is paid in cash within 14 days. Buyer pays by credit card
and cancels, within 14 days from this cancellation, the product price
refunded to the bank, but within 2-3 weeks from the bank to the buyer's account
likely to transfer.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
10. The buyer will inspect the contracted goods/services before receiving them; meek,
broken, torn packaging, etc. delivery of damaged and defective goods/services from the cargo company
will not take. It is accepted that the goods/services received are undamaged and intact.
will be. The BUYER has to carefully protect the goods/services after delivery.
If the right of withdrawal is to be used, the goods/services should not be used. Invoice with the product
must be returned.
RIGHT OF WITHDRAWAL:
11. BUYER; delivery of the purchased product to himself or to the person/organization at the address indicated
Within 14 (fourteen) days from the date of the SELLER, the following contact information
without assuming any legal or criminal responsibility, provided that
the right to withdraw from the contract by refusing the goods without giving any reason.
can use.
12. CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY
NAME/TITLE: LEON ARSLAN FOREIGN TRADE LTD. STI.
ADDRESS: BALKAN MAH. AYDINLIK(610) SK. NO:8B INTERIOR DOOR NO:8 NILUFER/BURSA
EMAIL: info@leonarslan.com
TEL: +905333405094
DURATION OF THE RIGHT OF WITHDRAWAL:
13. If it is a service purchased by the Buyer, this 14-day period is when the contract is signed.
starts from the date. Before the expiry of the right of withdrawal, the consumer's consent
The right of withdrawal cannot be exercised in the service contracts where the performance of the service has started.
14. The costs arising from the use of the right of withdrawal belong to the SELLER.
15. In order to exercise the right of withdrawal, it must be returned to the SELLER within 14 (fourteen) days.
written notice by registered mail, fax or e-mail and
The provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in the contract
framework must not be used.
USE OF THE RIGHT OF WITHDRAWAL:
16. Invoice of the product delivered to the 3rd person or the BUYER, (The product to be returned
If the invoice is corporate, with the return invoice issued by the institution when returning it.
must be sent together. Orders invoiced on behalf of institutions
refunds will not be completed unless a RETURN INVOICE is issued.)
17. Return form, box, packaging, standard accessories, if any, of the products to be returned.
must be delivered complete and undamaged.
RETURN TERMS:
18. The SELLER, within 10 days at the latest, from the receipt of the withdrawal notice.
Return the total price and the documents that put the BUYER under debt to the BUYER.
and is obliged to return the goods within 20 days.
19. If there is a decrease in the value of the goods due to the fault of the BUYER or if the return becomes impossible, the BUYER shall compensate the damages of the SELLER at the rate of the fault.
responsible for. However, within the period of the right of withdrawal, the goods or the product
the BUYER from the changes and deteriorations caused by its proper use.
is not responsible.
20. Campaign organized by the SELLER due to the use of the right of withdrawal
If the limit amount is lowered, the discount used within the scope of the campaign
amount is cancelled.
PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:
21. Prepared and returned at the request of the BUYER or clearly in line with his personal needs.
Underwear, swimwear and bikini bottoms, make-up
materials, disposable products, perishable or
The goods that are likely to expire, after they are delivered to the BUYER
If the package is opened by the BUYER, it should be returned in terms of health and hygiene.
nonconforming products, which are mixed with other products after delivery and
products that cannot be separated due to
goods related to periodicals such as newspapers and magazines, electronic
services performed instantly in the environment or immediate delivery to the consumer
intangibles, audio or video recordings, books, digital content,
software programs, data recording and data storage devices, computer
Return of the consumables if the packaging has been opened by the BUYER
Not possible due to regulation. In addition, before the expiry of the right of withdrawal
First of all, the right of withdrawal regarding the services started with the approval of the consumer.
It is not possible to use it in accordance with the Regulation.
22. Cosmetics and personal care products, underwear products, swimwear, bikinis, books,
copyable software and programs, DVD, VCD, CD and cassettes and stationery consumables
unopened packages so that materials (toner, cartridge, ribbon, etc.) can be returned,
They must be untested, intact and unused.
STATUS OF DEFAULT AND LEGAL CONSEQUENCES
23. The BUYER is in default in case the payment is made by credit card.
Otherwise, the interest rate will be paid within the framework of the credit card agreement with the cardholder bank.
accepts, declares and undertakes that it will pay and be liable to the bank. This
In this case, the relevant bank may take legal action; expenses and attorney
may claim the price from the BUYER and under any circumstances, due to the BUYER's debt.
in case of default, the BUYER shall pay the SELLER's debt due to the delayed performance of the debt.
accepts that he will pay for the loss and damage suffered.
PAYMENT AND DELIVERY
24. By Bank Transfer or EFT (Electronic Fund Transfer), ............, .........,
You can make it to any of our bank accounts (TL).
25. With your credit cards through our site, online single payment to all kinds of credit cards or
You can also take advantage of online installments. Your order in online payments
At the end, the amount will be withdrawn from your credit card.